Privacy Policy

1. Who we are

This Privacy Policy applies to the consultation landing page at consult.dravanireddy.com (the "Site"), operated for Dr. Avani Reddy ("we", "us", or "our"). The Site is used to receive consultation enquiries and may be promoted through Google Ads, Meta Ads (Facebook / Instagram), and similar advertising platforms.

Contact: dravanireddy9@gmail.com · 83095 78197

2. Information we collect

We may collect the following categories of information:

• Consultation enquiry data: name, phone / WhatsApp number, preferred contact time, preferred clinic location, and answers you provide about your concern, timing, and prior care (as submitted on our form).
• Advertising & attribution data: UTM parameters, Google Click ID (gclid), Meta click identifiers (such as fbclid), and similar campaign identifiers used to measure ad performance and attribute leads.
• Technical & usage data: IP address, browser type, device information, pages viewed, referring URL, and approximate location derived from IP, collected via cookies, pixels, and analytics tools.
• Communications: messages you send via WhatsApp, phone, or email related to your enquiry.

We do not intentionally collect sensitive health records through this Site beyond what you choose to share in the consultation form. Clinical records, if any, are handled separately during and after an in-person or scheduled consultation.

3. How we use your information

We use your information to:

• Respond to consultation requests and schedule or confirm appointments
• Contact you by phone, WhatsApp, or email about your enquiry
• Measure and improve advertising performance (including Google Ads and Meta Ads conversion tracking)
• Analyse Site usage and improve the user experience
• Prevent spam, fraud, and abuse (including reCAPTCHA or similar checks where enabled)
• Comply with applicable legal obligations

4. Cookies, pixels & advertising technology

This Site may use cookies, web beacons, pixels, and similar technologies from us and from advertising / analytics partners, including but not limited to:

• Google Tag Manager, Google Analytics, and Google Ads
• Meta Pixel / Conversions API (Facebook and Instagram ads), when configured
• Other tags loaded through our tag manager for measurement and remarketing (where permitted)

These tools help us understand how visitors find the Site, whether ads lead to consultation requests, and how to show relevant ads. Advertising partners may combine data collected on our Site with other information they hold, subject to their own privacy policies.

You can control cookies through your browser settings. Blocking cookies may affect Site functionality or conversion measurement. Where available, you may also use platform controls (for example, Google Ads Settings or Meta Ad Preferences) to manage ad personalisation.

5. Sharing of information

We do not sell your personal information. We may share information with:

• Clinic staff and authorised service providers who help us respond to enquiries and operate the Site
• Advertising and analytics providers (Google, Meta, and similar) for measurement and campaign delivery
• Hosting, messaging, form-processing, and security vendors acting on our instructions
• Authorities when required by law or to protect rights, safety, or security

6. Data retention

We retain consultation enquiry data for as long as needed to respond to your request, manage the patient relationship where applicable, measure advertising, and meet legal or operational requirements. Advertising and analytics data may be retained according to the retention settings of those platforms.

7. Your choices & rights

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023, where it applies), you may request access to, correction of, or deletion of personal information we hold about you, or withdraw consent for marketing-related contact where consent is the basis of processing.

To exercise these rights, contact us using the email or phone above. We may need to verify your identity before fulfilling a request.

8. Children

This Site is intended for adults seeking gynecology, obstetrics, or fertility consultation information. We do not knowingly collect personal information from children under 18 through this Site. If you believe a minor has submitted information, please contact us so we can delete it.

9. Security

We take reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure; please use caution when sharing sensitive details online.

10. Third-party links & sites

The Site may link to maps, WhatsApp, our main website (dravanireddy.com), or other third-party services. Their privacy practices are governed by their own policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest revision. Continued use of the Site after changes constitutes acceptance of the updated policy where permitted by law.

12. Related notices

Please also read our Terms of Use and Medical Disclaimer.